Text 2 988 Software
With customized integrations to fit your needs, Text 2 Them crisis management software has been used in K-12 schools, non-profits and government agencies since 2013. Through our partnership with Text 2 Them and Carahsoft, our Crisis Management Software is available on the GSA website and other contract vehicles. It is now available for Text 2 988 deployment.
Features:
- Answer incoming text, voice and web requests for help
- Route incoming to next available agents
- Forwarding help request to agents or counselor for specific help needs
- Agent management to insure balanced workload
- Scheduling to insure agents are present to receive incoming
- Extensive reporting history of conversations, volume of calls/texts/web chat
- Customized integrations to fit your need
- Set up policies regarding privacy & confidentiality